Shipping policy

At Untold Coffee Lab, we take great pride in providing you with the highest quality coffee, whether it's green beans or freshly roasted coffee. Our shipping policy reflects our commitment to delivering exceptional products in the best condition.

Packaging and Lead Time

Many of our products are packaged or roasted to order, ensuring you receive the freshest coffee possible.

Due to the low volume and handmade nature of our products, please allow up to 3 days of lead time before your order is shipped.

Green Beans

Green beans are packed in vacuum-sealed bags to maintain their freshness and quality during shipping.

Roasted Coffee

Roasted coffee is packed in bags with breather valves to allow the coffee to degas while maintaining freshness. These bags are not vacuum sealed.

Shipping Origin

All orders are shipped from our facility in New York, USA.

Shipment Methods

The exact shipment methods for "Standard Shipping" may vary based on the available methods for the recipient’s location. We use reliable carriers to ensure your order arrives in a timely manner.

Packaging Variability

Packaging may vary from what is pictured on our website. Rest assured, all packaging meets our standards for protecting your coffee.

Weight Variability

We make every effort to ship the exact amount ordered. However, please note that precise weight may vary slightly due to the handmade nature of our products.

Thank you for choosing Untold Coffee Lab. We are dedicated to delivering the best in specialty coffee straight to your door. If you have any questions or concerns about your order, please don't hesitate to contact us.

Untold Coffee Lab Team